Shipping policy

At Dravenmark, we carefully prepare every order to ensure it arrives safely.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been dispatched, you will receive a confirmation email with tracking details.

Delivery Time

Estimated delivery time is 8–15 business days after dispatch.

Delivery times may vary depending on your location, peak seasons, or courier delays.

Tracking

Once shipped, you will receive a tracking number via email so you can monitor your order at any time.

Incorrect Address

Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

Delays

We are not responsible for delays caused by courier services, customs, or circumstances outside of our control. However, we will always do our best to assist you if an issue arises.

Damaged Items

If your item arrives damaged, please contact us within 7 days of delivery with clear photos so we can resolve the issue promptly.